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Satisfaction Guarantee Policy

Satisfaction Guarantee Policy

100% Satisfaction Guaranteed

Ninjaprototype guarantees :

If the product you receive has quality issues due to our production or shipment process, you will be provided free rework/return service. Please contact us within 3 business days of receiving the package.

You can submit a request with the form below or send an email directly to service@ninjaprototype.com
Please include the following information:
1. Fill out the “Rework/Return Form”
2. Attach images to show defects of the parts

You request will be reviewed and handled within 24 hours. Thanks for choosing us!

Note: Ninjaprototype’s Satisfaction Guarantee Policy does not cover the following situations

1. Natural wear and color change(*NOTE: Photo-reactive resin will react to lights and may gradually become yellowish as time goes by. This is a natural phenomenon not within our control. You can choose to add coatings to the surface to prevent this from happening.)

2. Tears or damages not caused by us nor shipment (E.g. parts broke by customers by accident)

Rework/Return Request

Please submit the form below for us to review your request.
[contact-form-7 id=”801″ title=”Rework/Return Request”]
We will handle it within 24 hours.

Rework&Return Procedure

1. Once a rework request is approved, we will start manufacturing the parts within 3 business days of the approval.
2. Once we have agreed to issue a refund, your money will be refunded to your paypal account or through 3D hubs.
3. You will receive the refund within 10 business days.

We welcome your Suggestions

We value each of customers seriously. We are a young, energetic team with service mindset who put our customers needs first. We warmly welcome your questions, thoughts, complains, suggestions, feedbacks, or just to say hello.



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